Cancellation And Refund
Charitra Vastra believes in supporting its customers to the fullest extent possible and therefore follows a customer-friendly and liberal cancellation policy. Please read the following terms carefully:
Order Cancellation:
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Cancellations will be considered only if the request is made immediately after placing the order. However, if the order has already been communicated to the vendors/merchants and they have initiated the shipping process, cancellation may not be possible.
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Charitra Vastra does not accept cancellation requests for certain product categories such as perishable or personalized items, including but not limited to flowers, edible items, or custom-made garments. However, refunds or replacements may be offered if the customer can clearly demonstrate that the quality of the delivered product is unsatisfactory.
Damaged or Defective Products:
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If you receive a product that is damaged or defective, please report it to our Customer Service team within 7 days of receiving the product.
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Such requests will be processed only after verification by the merchant/vendor. Upon validation, appropriate action such as replacement or refund will be initiated.
Product Not as Expected:
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If you believe that the product received is not as displayed on the website or does not meet your expectations, you must notify our Customer Service within 7 days of delivery.
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The complaint will be reviewed by our team, and a suitable resolution will be offered at the sole discretion of Charitra Vastra.
Manufacturer Warranty Claims:
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For products that come with a manufacturer warranty, any issues or defects should be directed to the respective manufacturer, as per their warranty terms.
Refund Process:
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In cases where a refund is approved by Charitra Vastra, the amount will be credited to the customer’s original mode of payment within 6–8 business days.
